Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,202

members

720

online

29,939

topics

Top

After cable modem upgrade Roku gets DRM 403-102 error with xfinity streaming app

ANSWERED
Highlighted
Regular Visitor

After cable modem upgrade Roku gets DRM 403-102 error with xfinity streaming app

On Saturday I upgraded my cable modem to a new Motorola MB 8600 (Comcast approved). Since then I have been unable to use the Xfinity streaming app on my Roku. Before the upgrade it worked perfectly. I have tried signing out and re-authorizing the app, I have reset the Roku numerous times, removed and re-installed the app but I always get the same DRM 403-102 error, saying I am not on my home WiFi.

The app on my iPad or my iPhone works but I cannot watch local channels - says I am not at home.

I checked and the new modem is correctly listed in my Account - the model and serial number are correct. 

I have searched the forums and found lots of people experiencing the same issue but no solutions? Anybody have any ideas?

 

Thanks!

Accepted Solution

Re: After cable modem upgrade Roku gets DRM 403-102 error with xfinity streaming app

Hi, trevor9105 - I received your private message and will reply back in a minute. 

View answer in context
Official Employee

Re: After cable modem upgrade Roku gets DRM 403-102 error with xfinity streaming app

Hi, trevor9105 - I received your private message and will reply back in a minute. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: After cable modem upgrade Roku gets DRM 403-102 error with xfinity streaming app

Thanks ComcastElla! After some work at the Comcast end everything is working for me again!

Thank you for the fast response and persevering until it was all working.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 274 views
  • 0 kudos
  • 2 in conversation