Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,148

members

17

online now

1,952,325

discussions

Top

12012 ERROR ON IPAD NEW SUBSCRIBER

New Poster

12012 ERROR ON IPAD NEW SUBSCRIBER

WHY CANT. I WATCH , IT SAYS IM NOT SUBSCRIBED TO ANY CHANNELS,?

Service Expert

Re: 12012 ERROR ON IPAD NEW SUBSCRIBER


RR7610 wrote:

WHY CANT. I WATCH , IT SAYS IM NOT SUBSCRIBED TO ANY CHANNELS,?


since you are posting in the X1 forum and a new customer you may need to call the x1 support number open 24/7/365 at 877-896-8678 and ask them to add the cloud DVR rate to your account. Once they have added it then log into your xfinity TV app (you may need to remove teh app and reinstall it or at least log out of it and back in to get the new setup after they add the rate code. Be care to accept the terms and conditions or the app will not work.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 519 views
  • 0 kudos
  • 2 in conversation