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telephone conversation dropping out

Posted by
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Member Since: ‎04-07-2013
Posts: 2
Message 1 of 4 (227 Views)

telephone conversation dropping out

My phone conversation keeps dropping out no matter if it's an incoming or out going call.  People on the other end say they can hear me fading away and start saying  Hello, Hello, Hello.  I always have to hang up and call back or they end up calling me back and the same thing happens again.

This happens on my Hardwired phone as well as on my cordless phone system, it doesn't matter. I have tried resetting my modem numerous times to no avail.

The problem is not on my in-house telephone equipment. I have replaced this equipment 2 times just to use the process of elimination.  I have an elderly person living in my household and need this phone service to work properly to rely on a 911 call if needed.  This problem has now existed for over a year now and still hasn't been corrected. 

3 REPLIES
Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,598
Message 2 of 4 (204 Views)

Re: telephone conversation dropping out

 

Platinumdap,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,234
Message 3 of 4 (190 Views)

Re: telephone conversation dropping out

Hi Platinumdap -- I reviewed your account and my recommendation for this issue is to have a tech come out. Your modem is showing that it's timing out which could be causing your phone connection to drop. Looks like a tech visit is scheduled for tomorrow already. 




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,234
Message 4 of 4 (98 Views)

Re: telephone conversation dropping out

Following up on this. Your area was showing issues with your local node. Those issues have been resolved. Has your service improved now? 




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