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Posted by
Email Expert

Member Since: ‎05-21-2006
Posts: 29,460

fremont_edwardo: READ Please!

The post you made included a link that should not have been posted in the Forums.  A copy of your message is below, with the link removed.  Yes, it is phishing.  Comcast will never ask you to email your usernames, passwords, etc.

03-05-201206:31 PM



Just got this today. Can someone confirm that its a phish?




============begin paste===============


Subject: Your account access is limited!
Date: Mon, 5 Mar 2012 23:26:18 +0200 (SAST)
From: Comcast <comcast@xfinity.com>
To: ##############


Dear Customer,

Today, 05 March.2012, your security is top priority at Comcast!

In order to maintain high security, the administrators have been assigned with the task to manually identify or clients. You are required to complete the XXXXXXXXX which is mandatory at the moment.

Thank you for your cooperation.

Comcast Team


Below is a post made in response to your post too, made by BruceW:


Re: A new phishing attempt, purportedly from comcast@xfinity.com?

It is a phishing email.


It's best not to post the actual phishing link.




Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 15,392

Re: fremont_edwardo: READ Please!


Yes it is a phishing attempt. The major clue that it is a phish attempt is the fact that there is a link which someone wants you to click on and enter your informartion.


  • Be suspicious of any email or phone call that asks for your personal account information, such as user names, passwords, and account numbers. Email, phone calls, text messages, instant messages, or Web logs that appear to come from a reliable source may not always be authentic


Be aware that Comcast will NEVER ask you for password information over the phone or email

Comcast will NEVER ask for billing or payment information through email

Learn more about email phishing

Reporting Phishing Issues

Please take the following steps to help us investigate the phishing email you received:

1) Copy the email, including headers, and paste it into a new email.

2) Add the words "phishing email" in the subject so that it can be easily identified by our Customer Security Assurance team.

3) Send to abuse@comcast.net for further investigation. (DO NOT FORWARD)


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.