Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,466,224

members

41

online now

1,691,111

discussions

Norton

Highlighted
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎02-10-2013
Posts: 1
Message 1 of 7 (1,192 Views)

Norton

How do I go about installing the free Norton anti virus protection?  Thanks.

6 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎06-15-2009
Posts: 2,754
Message 2 of 7 (1,189 Views)
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-10-2013
Posts: 1
Message 3 of 7 (1,171 Views)

Re: Norton

I have tried several times to download but my computer was unable to restart and had to recover from a point when it was able to.  I had been paying for Norton previously but did not renew.  After starting the process, it did indicate another version was detected and would remove or update.  What is he issue?

 

Posted by
Frequent Visitor
Member Since: ‎01-24-2013
Posts: 19
Message 4 of 7 (1,165 Views)

Re: Norton

Did you uninstall the one you paid first. Make sure you use the Norton Removal tool.

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,150
Message 5 of 7 (1,144 Views)

Re: Norton


cheryldp1 wrote:

I have tried several times to download but my computer was unable to restart and had to recover from a point when it was able to.  I had been paying for Norton previously but did not renew.  After starting the process, it did indicate another version was detected and would remove or update.  What is he issue?

 


Hi cheryldp1,

 

Please go here and follow the instuctions.  You will notice from the first sentence that it covers your situation with a paid subscription previously installed, as well as instructions for exporting your ID Safe data if you used the former Norton product to save your logins.

 

Even though the install offered to remove the previous versioln - it does not always do as good a job as trying a clean install - especially if something was not quite right with the prior product.

 

Let us know how you get on.

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-13-2009
Posts: 1
Message 6 of 7 (1,115 Views)

Re: Norton

How do I download norton free

Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 6,150
Message 7 of 7 (1,105 Views)

Re: Norton


ragsdome wrote:

How do I download norton free


Hi ragsdome,

 

Please go to this link and follow the instructions.

 

Let us know how things go!

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'