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Posted by
Contributor
Member Since: ‎05-26-2011
Posts: 17

Norton cancelled without any notice

My Norton antivirus just said that Comcast just cancelled my antivirus protection. No warning at all. What are we suppose to do? When I signed up for Cable, Internet and Phone I was told that Norton antivirus would be provided at no charge so why did you cancel it? This is not right. I want my Norton antivirus back. I hope you take care of this ASAP.

Posted by
Contributor
Member Since: ‎05-26-2011
Posts: 17

Re: Norton won't install!!!

Same thing just happened to me. I got a message saying Comcast cancelled Norton. No warning at all. This is awful.

Posted by
Security Expert
Member Since: ‎10-28-2003
Posts: 5,468

Re: Norton cancelled without any notice

Sorry but the first question has to be:

 

Is your Comcast account current and paid up to date?  Norton is only free with a paid subscription to Comcast.

 

There have been glitches in the data base in the past where a current and paid up Comcast user has had their service erroneously listed as terminated.

 

Please post back with additional information as to the status of your account and the exact wording or a screenshot of the cancellation notice.

 

We need this info to continue looking into your situation.

 

 

 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Posted by
Security Expert
Member Since: ‎11-01-2005
Posts: 2,944

Re: Norton cancelled without any notice

If you posted in this thread and your post is missing, I moved it to it's own thread.


It gets too confusing when there is more than one OP in the same thread. Please, always start your own thread.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain

Microsoft MVP, Consumer Security, 2005-2014
Posted by
New Visitor
Member Since: ‎03-11-2012
Posts: 1

Re: Norton cancelled without any notice

Same here..........

Account has never been late. Just got a POP-UP saying Norton was cancelled by Comcast and offered to "sell" me service.

Posted by
Contributor
Member Since: ‎05-26-2011
Posts: 17

Re: Norton cancelled without any notice

Thats exactly what happened to me. They wanted to sell me Norton. My account was always paid on time and I was told I would receive Norton free when I signed up.

Posted by
New Visitor
Member Since: ‎03-18-2012
Posts: 1

Re: Norton cancelled without any notice

Same thing here in 34974 Fl. online 10 pm Sunday night get prompt from Norton my service canceled by comcast  my bill is paid and it still says on web site Norton incuded ? Not happy here we all want ansewrs fast! Sat tv and DSL looking better every day since rates just went up again , .

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 14,912

Re: Norton cancelled without any notice

Please read this post by USAF

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/Norton-canceled-without-notice/m-p/1222007/high...



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Posted by
New Visitor
Member Since: ‎03-19-2012
Posts: 2

Re: Norton cancelled without any notice

Be careful everyone, they tell you to install Constant Guard and that will mess up your computers, Comcast will have a Liability case on their hand soon unless it's not of tehir doing.

You can still install Norton's for free from Xfinity, just un install the old one and reinstall the Norton's suite.

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