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Norton 2011 Virus Definitions failed to complete

Posted by
Regular Visitor
Member Since: ‎08-28-2006
Posts: 10
Message 1 of 20 (9,123 Views)

Norton 2011 Virus Definitions failed to complete

I have been running Norton for many years with no problem.  When I see the red exclamation point, I click Fix and norton updates itself.  I cannot remember how I installed it.  For the past week, I have had problems with the update.  Last week, I just kept running it until it updated.  This morning, I cannot get it to update the virus definitions.  It says Norton successfully applied 2 out of 3 updates.  The one that has the red x is Norton 2011 Virus Definitions.  When I click Tech Support, I get An Error has occured with Norton Security Suite  Error: 8920,204

When I click about, it says I am running Product Name: Norton Security Suite, Version 5.2.0.13 Vendor name Comcast.

What should I do?  Please do not use abbreviations unless you explain what they mean.

19 REPLIES
Posted by
Security Expert

Member Since: ‎10-28-2003
Posts: 5,975
Message 2 of 20 (9,118 Views)

Re: Norton 2011 Virus Definitions failed to complete

 

Hi Nashtn

 

Here is the official Norton resolution for the error you are receiving:

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&pr...

 

Please see the "What if this did not work?" link close to the bottom of that page if no joy.

 

Also please bear in mind that Norton servers from different parts of