Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,431,666

members

32

online now

1,660,047

discussions

Installed Norton, now computer will not start properly

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎01-04-2012
Posts: 4
Message 1 of 2 (1,184 Views)

Installed Norton, now computer will not start properly

I installed Norton Suite and now my computer boots up but I am unable to run any programs. I am about to uninstall these programs. Any suggestions as how I can fix this? I uninstalled Avast free program and still computer is not responding. 

 

TIA

1 REPLY
Highlighted
Posted by
Regular Contributor
  • The Community would like to Welcome you!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎10-13-2011
Posts: 103
Message 2 of 2 (1,163 Views)

Re: Installed Norton, now computer will not start properly

You had both installed concurrently?  You mustn't do that.

 

Use the Norton and Avast removal tools and uninstall any other security programs (to include Microsoft Security Essentials).

 

Reboot.

 

Then install Norton.  Run live update until it says its current (about five times).