as i am typing right now, there is a huge Constant Guard Alert - Bot Detected pop up banner covering up 1/3 of this webpage. I never downloaded Constant Guard so I can't seem to get rid of this pop-up.
I decided to download the Xfinity app on my iphone. now that pop up is on my phone too everytime i sign onto wireless internet at home. it covers up almost all of the pages i try to look at on my phone.
Be aware that Comcast has unwisely chosen to use the name "Constant Guard" to refer to two different things: the PC software it provides, and a separate system that monitors customer modem traffic looking for "bot-like activity". The pop-ups you're seeing are coming from that second "Constant Guard". Comcast will not let you opt out of those.
I Sent a private message to CGPS-Support who frequents this forum . No reply yet from them .You could send a private message to any of the comcast folks here there names appear in RED usually on the second page of "Who's Online" . Did you call that phone number Bruce posted ?
For one thing, you do not need any CG on a iphone, nor do you need any virus protection on an iphone. Your problem is that you have Constant Guard app on your iphone.
As to it being on your PC, most everyone here suggest to uninstall CG only from your computer. Constant guard is not a virus or firewall. Norton is! Constant guard is a modem monitor for traffic, and that`s it.
Actually there are two Constant Guards, one is the application you download to protect the computer, the other is a program that Comcast use to inform users, that there may be a bot on their network. It does cause a little confusion of course.
jlivingood wrote: ... the history I have access to goes further back that what the AmIBotted page shows ...
Speaking of which, one of the admins posted that AmIBotted now shows only 24 hours of history, instead of the 7 days that were available before the page was redesigned. Is that correct? Is it a good idea? 24 hours seems awfully light. I think customers would be better served with a few days of history, at least.
Even before that change, several forum visitors posted, like niamlee did, about getting bot emails and html injection notices, but no results on AmIBotted. Cutting back on the history will only make this discrepancy worse and result in further distrust of the bot detection notices.
Does comcast use IP to see if there is Bot activity or Mac address of modem ? Say someone on same node had IP address they had a Bot then the IP addresses swapped out now neighbor has botted IP address . Is that how tracking bots works ?
The answer to the FIX is they want you to download Norton . Thats the way it looks when going to amibotted site . The other option is to use comcasts 3rd party vendor and pay . But those are the suggestion from comcast . Basically it leaves you with 1 download norton to all your pcs @ "household" or 2 pay*129.95 per machine* to have 3rd party remove it .
So there's a lot of good information in this thread and a lot of mis-information.
Here's the bottom line: if you have the Constant Guard bot popup, it means there is a computer connected to your modem that has a bot.
Comcast refers you to Norton because with your internet subscription, you can get the full Norton anti-virus program for free. If you don't like Norton or don't trust that it's "free" (it is), you can use whatever anti-virus you want. There are many others that you can get for free as well (Microsoft Security Essentials, AVG, ClamAV...)
The problem is that most of these types of bots cannot be removed by a standard anti-virus program. There are other programs available (even for free) that may be able to help in these cases.
Take a look at the Microsoft Malicious Software Removal Tool, MalwareBytes, and the TDLSSKiller. All are available for free (malware bytes has a free trial that you do not have to register or provide any information for in order to use).
If after all of that you are still getting the popup, then either there is someone connected to your internet that you aren't aware of, you haven't scanned all of the computers in your house, or it's something so deeply rooted that it'll require professional assistance.
On that note, Comcast has a professional service, yes, but you can use whoever you want. GeekSquad, Office supply stores, local repair shops, individual IT folks, you can use any service you want.
I don't know why it hasn't been stressed more that if you have questions or are still having problems, CALL Comcast Customer Security Assurance at 888-565-4329. They can manually remove the popup, and are the only ones who can. But be warned, if you don't address the problem, the popup will come back after a couple of days.