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Member Since: ‎02-23-2009
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Comcast Backup And Share - Cannot Delete Files

I am currently using the free version of Comcast backup and share. I would like to delete many of the files I uploaded previously, but it seems there is no way to do it. The only time I have located a 'delete' button, it is grayed out and cannot be clicked. Anyone know anything about this. Thanks.

Posted by
Security Expert
Member Since: ‎10-28-2003
Posts: 5,498

Re: Comcast Backup And Share - Cannot Delete Files

Hi ASF1111,

 

Here is what I have found:

 

http://support.comcastvault.net/docs/en-user-pro-win/faq/backup/concepts/commissue_delete_backups.ht...

 

Also here's some more you may be interested in looking at:

 

http://support.comcastvault.net/docs/en-user-pro-win/search?query=delete+files&commit=Search

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Posted by
Bronze Star Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • On your way! Congrats on Posting 10 topics!
Member Since: ‎02-23-2009
Posts: 110

Re: Comcast Backup And Share - Cannot Delete Files

Thank you for the information, it was very helpful. I also spoke to a csr who told me that as I do new backups, old files that are not being backed up anymore will drop off after about 30 days.

Posted by
Security Expert
Member Since: ‎10-28-2003
Posts: 5,498

Re: Comcast Backup And Share - Cannot Delete Files


ASF1111 wrote:

Thank you for the information, it was very helpful. I also spoke to a csr who told me that as I do new backups, old files that are not being backed up anymore will drop off after about 30 days.


Glad you got it sorted! 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'