Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
Regular Contributor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • On your way! Congrats on Posting 10 topics!
Member Since: ‎10-30-2006
Posts: 30

Comcast Antispyware.exe Error Message - How to fix this?

The HP Laptop shows this Error Message at Shutdown, has anyone had this issue before, and fixed it? Thanks!

"Access violation at address 00423b70 in module' comcastAntiSpy.exe 'write of address 0000000d"

 

I've seen a couple possible solutions, after doing a search, but wanted to check here first:

1. Run Malwarebytes

2. Install and run a "Comcastantispyware.exe Error Removal Tool 

Posted by
Security Expert
Member Since: ‎10-28-2003
Posts: 5,496

Re: Comcast Antispyware.exe Error Message - How to fix this?


Tele wrote:

The HP Laptop shows this Error Message at Shutdown, has anyone had this issue before, and fixed it? Thanks!

"Access violation at address 00423b70 in module' comcastAntiSpy.exe 'write of address 0000000d"

 

I've seen a couple possible solutions, after doing a search, but wanted to check here first:

1. Run Malwarebytes

2. Install and run a "Comcastantispyware.exe Error Removal Tool 


First thing I would do is have a look in add/Remove Programs (Programs & Features) and see if the Comcst Toolbar entry and or a CA Real Time Protection entry ids present andif so, remove it.

 

Then I would see post #12 in this thread for more removal instructions: http://forums.comcast.com/t5/Security-and-Anti-Virus/What-is-ComcastAntiSpy-exe/m-p/862043#M78713

 

I am not sure runnning Malwarebytes will do anything to clear this error (although it is a good on-demand scanner to use in addtion to your AV).

 

For some reason I am drawing a blank on the "Comcastantispyware.exe Error Removal Tool".  Could you provide a link for it as I am at a lost (or having a blonde moment) as to what you are talking about. 

 

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Posted by
Security Expert
Member Since: ‎11-01-2005
Posts: 2,955

Re: Comcast Antispyware.exe Error Message - How to fix this?

You may be referring to this:

http://downloads.idvault.com/comcast/cleaner/constantguardcleaninstall.exe



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain

Microsoft MVP, Consumer Security, 2005-2014
Posted by
Contributor
Member Since: ‎12-03-2012
Posts: 5

Re: Comcast Antispyware.exe Error Message - How to fix this?

Ive been getting a message from Microsoft Windows saying Comcast Anti Spyware.exe has stopped working and has shut down, when I start up my computer. Does anyone know what this is? I checked my programs and there is an Xfinity toolbar installed but it says nothing about antispyware.exe. Im not sure what it means or how to remove it, this also has been causing my computer to shut down or just stop working. Anyone know what to do?

Posted by
Security Expert
Member Since: ‎10-28-2003
Posts: 5,496

Re: Comcast Antispyware.exe Error Message - How to fix this?

Hi frajo,

 

Go ahead and uninstall The toolbar and let us know the results.

A veteran - whether active duty, retired, national guard, or reserve - is someone who, at one point in his or her life, wrote a blank check made payable to The 'United States of America', for an amount of 'up to and including my life.'

Posted by
New Visitor
Member Since: ‎04-18-2013
Posts: 2

Re: Comcast Antispyware.exe Error Message - How to fix this?

I tried all the suggested things to rid my computer of the error message upon shutting down.. the only real thing that did help.. was going to program files and finding the uninstall icon and uninstalling this program.. VOILA.. the message disappeared.. imagine that Smiley Happy

Posted by
New Visitor
Member Since: ‎04-18-2013
Posts: 2

Re: Comcast Antispyware.exe Error Message - How to fix this?

and.. I had no toolbar either.. I had deleted that long ago

Advanced
You must be signed in to add attachments