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Recently our comcast page has been loading twice when we click on the IE icon. My husband read somewhere that this may be a virus or bot. I ran the "bot scan" on the xfinity secruity page and it did not find any infected files. Do you know of any thing else that could cause this?
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11-17-2012 07:38 PM
Up until a few weeks ago our comcast home page and email inbox loaded flawlessly. Now both are taking forever to load and we are getting alot more error messages. Did you update your email system recently, is there some update we need to download to make it smoother to use your system. We are running explorer 9.
11-17-2012 07:29 PM
When you say 'loading twice' is a new window open, or is the home page just reloading??
What error messages are you getting?
11-18-2012 11:37 AM
Two tabs open up each with a home page. Sometimes one of the tabs opens and says cookies are not enabled, but the othe tab comcast page works just fine.
I don't know if error message if the correct term, It says that comcast is not responding and then asks to trouble shoot.
I am using Windows 7 and IE9 and I have emptied my cache.
11-18-2012 12:58 PM
Did you check Tools>Internet Options>? How many instances of comcast home page is showing?
Just a thought. I don't use comcast's home page, but do use W7 IE9..
11-18-2012 04:54 PM
Thank-you, I can't believe I didn't check that. Recently I our home page got changed accidentally and when I set it back to comcast I must of had the email page open and the homepage because it bookmarked both. All is fixed now. Thanks again. Now I just have to figure out why the xfinity connect is so slow to load.
11-18-2012 05:08 PM
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
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