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Xfinity Home Keypad Armed Away, Never sends text message as Armed

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Greetings,

Since adding Xfinity Home Security to existing Triple Play in June 2017 until now, September 21, 2017.

I've never received a text message that the Keypad Armed Away was ever armed.

Can anyone explain ?

Regards,
grapture007
Screenshot_20170921-060348.png
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Greetings,

from the uploaded screenshots.

I've never received a text message that the Keypad was Armed Away.

Regards,
grapture007
Screenshot_20170921-064046.png