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Email Alerts

New Poster

Email Alerts

How do I stop email alerts each time our alarm is armed and disarmed?

Regular Contributor

Re: Email Alerts

You probably have a rule setup to send those emails for you.

 

Take a look at your rules, and disable or remove the rule.

Frequent Visitor

Re: Email Alerts

I am having this same problem - the constant emails are driving me crazy! When I go into my "rules" it is listed as a rule, but there is no option to turn it off like there is for the other rules - only the option to "edit automation contacts". Is there REALLY no way to stop these emails?

Contributor

Re: Email Alerts

Apologies for these unwanted emails.  We are working on a fix that will allow you to disable these notification rules from the mobile app.  It will be available mid to late Dec.  I will provide an update as soon as it is available.

 

Irene




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New Poster

Re: Email Alerts

Has there been any progress on this yet?  I cannot change my e-mail alert or disable the smart rule.  It only allows me to add new rules which I don't want to do if I can never stop them.  Update please.  Thank you.

Official Employee

Re: Email Alerts

You should be able to enable, disable, or delete the default rule that will email you when you arm / disarm your security system.  The rules will appear on your mobile app.  From there you can disable or delete them.




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New Poster

Re: Email Alerts

Irene or whoever can help me: I DO WANT THE EMAIL ALERTS  and they are going to spam even though I mark them as not spam. It worked fine when I first got the security home system installed for a month or so and then started doing what I have described above. I have called Comcast 4 times and they keep saying they will get back to me and never do. How can I fix this? Joe B

Official Employee

Re: Email Alerts

Did you try disabling the Rule as Irene mentioned above?

If it's easier, you can use a computer to go to http://home.xfinity.com - log in and select the Automation tab. Here you should be able to toggle the email Rule(s) on and off.



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