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Email Alerts

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎09-01-2015
Posts: 1
Message 1 of 6 (1,573 Views)

Email Alerts

How do I stop email alerts each time our alarm is armed and disarmed?

5 REPLIES
Posted by
Regular Contributor

Member Since: ‎02-26-2013
Posts: 76
Message 2 of 6 (1,560 Views)

Re: Email Alerts

You probably have a rule setup to send those emails for you.

 

Take a look at your rules, and disable or remove the rule.

Posted by
Frequent Visitor

Member Since: ‎05-09-2012
Posts: 5
Message 3 of 6 (648 Views)

Re: Email Alerts

I am having this same problem - the constant emails are driving me crazy! When I go into my "rules" it is listed as a rule, but there is no option to turn it off like there is for the other rules - only the option to "edit automation contacts". Is there REALLY no way to stop these emails?

Posted by
Contributor

Member Since: ‎02-15-2012
Posts: 60
Message 4 of 6 (638 Views)

Re: Email Alerts

Apologies for these unwanted emails.  We are working on a fix that will allow you to disable these notification rules from the mobile app.  It will be available mid to late Dec.  I will provide an update as soon as it is available.

 

Irene




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Posted by
Visitor
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Member Since: ‎12-14-2016
Posts: 1
Message 5 of 6 (528 Views)

Re: Email Alerts

Has there been any progress on this yet?  I cannot change my e-mail alert or disable the smart rule.  It only allows me to add new rules which I don't want to do if I can never stop them.  Update please.  Thank you.

Posted by
Official Employee
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Member Since: ‎02-14-2014
Posts: 4
Message 6 of 6 (108 Views)

Re: Email Alerts

You should be able to enable, disable, or delete the default rule that will email you when you arm / disarm your security system.  The rules will appear on your mobile app.  From there you can disable or delete them.




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