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Disarm Alert Rule

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Posted by
Valued Contributor

Message 1 of 6
2,371 Views

I continue to have a problem with one of my rules - sporadically - I have a disarm rule setup to text me whenever the system is disarmed - Usually works in the AM only and stops working until the next AM - Text or E-mail yields the same result.  - I've been told it's a known issue - but that was 5-6 months ago - Still nothing - Anyone else having this issue?

5 REPLIES
Posted by
Contributor

Message 2 of 6
2,293 Views

Is it possible you are running into the 100 SMS per day limit?




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Posted by
Valued Contributor

Message 3 of 6
2,290 Views

Not at all - And since it works in the AM and then in the PM it's not that.  Something happens midday - And the alert isn't turned off - nothing changes - just not being alerted.

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Message 4 of 6
2,230 Views

I also have encountered the same sporadic alert recently.  Asked Comcast Tech for help/support outlining what I did so fay (a) reboot screen (b) check rules (c) check contact data for being correct.  Nothing different, but I do recall a "system Upgrade" the beginning of Nov.

 

Awaiting another promised "callback" from Xfinity tech support now that I have ticket number.... still waiting.

 

Confidence being lost quickly when no alert sent when your system is DISARMED, when it was fine for YEARS.

 

Everyine- please keep an eye on this and put pressure on Xfinity to resolve.  Besides peace of mind, your own home could be at stake...

Posted by
Frequent Visitor

Message 5 of 6
2,051 Views

I just had this happen to me today (1/2/16).  System was disarmed and we received no notification text.  Thankfully I have Arlo's set up outside the front door to detect motion so I knew someone was at the house.  But nothing from my xfinity service.

Comcast - we need this fixed!  This is a home SECURITY system.  We want what we pay for please.

Posted by
Valued Contributor

Message 6 of 6
2,306 Views
Solution

Looks like my issue has been resolved - It all was resolved when Comcast removed all the "apps" from the Touch screen - Voicemail, Puzzles, News, Etc.. Maybe it was causing too much of a delay,  but I am fixed.... keeping fingers crossed!