Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








voice battery held

New Poster

voice battery held

I got a message to check my voice battery. what do i do?

Problem Solver

Re: voice battery held

Do you have a battery in your Comcast gateway modem? Comcast used to give them out for free but starting last March stopped doing so. If you have a battery in your Comcast gateway you can check its status by:
1. Log onto your Comcast gateway
2. Click on Hardware
3. Click on Battery

You should see the status then. For example part of what I see is

Power status:          BATTERY_NORMAL
Battery Installed:     TELEMETRY NORMAL
Battery Condition:    BATTERY_NORMAL
Remaining Charge:  99%
Remaining Time:      474 minutes

New Poster

Re: voice battery held

how do i log on to comcast gateway?

can you tell if my batteryis low?

Problem Solver

Re: voice battery held

I do not know which gateway you have. This works for the Comcast/Arris TG862G.


1. Using Internet Explorer type the following in the top address bar and press enter.


2. Enter username and password as shown:

Username: admin
Password: password

3. Click on LOGIN button

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 3 replies
  • 0 kudos
  • 2 in conversation