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phone doesn't work

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phone doesn't work

Just installed the new modem you say I have to have.  Went through the activate scenario and now my phone doesn't work....no dial tone, no nothing.  How will you fix that?   And, it's the only phone I have!!!

Cable Expert

Re: phone doesn't work

Sorry to hear about your issues with Comcast. I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.




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Frequent Visitor

Re: phone doesn't work

 

 

      any idea how soon I might hear from them,  They'll have to contact me VIA my Cell phone {423-9995559} because this land line dos NOTHING not even a dial tone ?

Administrator
Administrator

Re: phone doesn't work

Hello 

 

I am looking onto this for you, the modem is already provision, do you have the modem plug in?  If so, can you please send me a private message with the mac address and serial number on that modem so we can make sure we have the correct information over here?

 

Thanks,

 

 



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Re: phone doesn't work

You can click on my name (ComcastIrma) and click on "Private Message Me”.

At the top of each Forum page you will see a small envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting.

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.



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Re: phone doesn't work


Christop_Kompar wrote:

 

 

      any idea how soon I might hear from them,  They'll have to contact me VIA my Cell phone {423-9995559} because this land line dos NOTHING not even a dial tone ?


Hi Christop,

 

I sent you a private message.  

 

Thanks,



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Valued Contributor

Re: phone doesn't work


mcfarland101 wrote:

Just installed the new modem you say I have to have.  Went through the activate scenario and now my phone doesn't work....no dial tone, no nothing.  How will you fix that?   And, it's the only phone I have!!!


Is the phone line connected to the correct phone port on the modem?  There are two ports, but only one will work.

New Poster

Re: phone doesn't work

corporate office?  this is a service issue- phone has been blinking for some time and everything is plugged in and rechecked.  

Service Expert

Re: phone doesn't work


ButtEr42fly wrote:

corporate office?  this is a service issue- phone has been blinking for some time and everything is plugged in and rechecked.  


This is a user to user forum with very little interaction with Comcast employees.

Self Help is here: http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/


You can call on your cell or do a online chat here

https://www.comcastsupport.com/ChatEntry/Protected.aspx

Always start troubleshooting by resetting your gateway or telephony model by pressing the indented reset button on the panel where the cables attach. Plug in a known good wired phone to the L1/L2 jack to bypass the inside wiring and all telephone equipment. If it still doesn't work, then contact Comcast support.




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