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new digital voice help

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new digital voice help

I had digital voice installed on 11/25. The technician didn't leave any information on how to use the features. I called Comcast and was told it would take 6 to 8 weeks to get the Welcome Packet to me. Help!
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Re: new digital voice help



frustrated02 wrote:
I had digital voice installed on 11/25. The technician didn't leave any information on how to use the features. I called Comcast and was told it would take 6 to 8 weeks to get the Welcome Packet to me. Help!


Well, call em back and tell then that is un-acceptable. You want and need it now.
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Re: new digital voice help

I've moved this thread here from the Comcast Digital Voice Center forum (DVC is the web site you can use to access your voicemail remotely).

Take a look at the sticky posts at the top of this forum, do they help?



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I am an XFINITY Forum Expert and I am here to help.
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Re: new digital voice help

Hi frustrated02,

I'm sorry our installation technician forgot to leave you a welcome kit, and I have emailed you a copy so you can have it immediately. I'd also suggest that you look through our FAQs for more information about how to use your service.

Thanks for the question!

Geoff.

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