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my own router

New Poster

my own router

I just purchased an Arris router and modem at Best Buy.  I returned my comcast modem to the store.  However, it seems that my home phone line is not working .  Please advise.

Official Employee

Re: my own router

The modem that you purchased doesn't have a phone port output for your phone to work, like the one that you returned.
Gold Problem Solver

Re: my own router


octobergirl2000 wrote: ... it seems that my home phone line is not working ...

See https://mydeviceinfo.xfinity.com/customerinfo and check the "Voice/Telephone enabled" box to view compatible devices.

 

You can use non-voice devices for a third party phone service like Vonage or Ooma, but not for Comcast's phone service.

Expert

Re: my own router

What's the model number of the "modem" ?

New Poster

Re: my own router

Arris S86190 modem with a Asus Ac3100 router

Expert

Re: my own router

As ComcastAndrew stated, the 6190 is not an eMTA so it doesn't support their phone service.