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fax questions

Regular Visitor

fax questions

I have read the faq  Can you use the digital voice center with a fax machine or do I have to use a stand alone unit?
Regular Contributor

Re: fax questions

Hi pfindeis125,

The Digital Voice Center is used to check your voicemail and logs of your inbound and outbound calls online. It also allows you to set up features like voicemail notification and to change or reset your voicemail passcode. Unfortunately, the voicemail system will not recognize or save faxes.

There are a number of potential solutions for sending and receiving faxes.

• If you routinely send and receive faxes from home, the best solution would be a second line just for your fax machine. Prices for a second line are very reasonable, typically $10 per month for a line without any calling features. Please contact us for more information.

• If you only receive a fax on rare occasions, you can hook up your machine to your primary line, make sure it is not set to auto-answer and manually activate it when someone is sending you a fax. This is a good solution for most of our residential customers who do not typically work from home but just need to send or receive a fax now and then for personal business.

• There are all-in-one telephones and fax machines with an answering machine built in. They can detect what kind of call is coming in and will automatically either receive the fax or take a message as needed. These are often a good solution for a small or home office environment. By using the built-in answering machine however, you will lose some of the functionality that our voicemail provides. For example, callers will not be able to leave a message while you are on the other line and you will probably not be able to check messages online. Depending on how often you send and receive faxes, you may also find it necessary to disable the call waiting feature, since the beep from an incoming call can disrupt a fax.

• There are services available that will allow you to send and receive faxes via email without any need for a fax machine at all. These are best for people who work without paper documents altogether. Associated costs are generally about the same or somewhat higher than the cost of a second line, with restrictions on how many pages you can send and receive each month. Keep in mind also that if you prefer to go paperless, most dial-up modems can be configured to automatically receive and save faxes as a file on your computer.

I hope this helps!


New Poster

Re: fax questions

Does Comcast offer the "Distinctive Ring Service"? I used to have this feature before, with another phone service provider, and it worked fine with one phone line and fax reception.
Regular Contributor

Re: fax questions

Hi Greg1954,

At this time, Comcast does not offer a Distinctive Ring service, although it is a feature that we may consider offering in the future.

Thanks for the question!

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