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error msg/non-functioning call screening

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error msg/non-functioning call screening

for the last couple of weeks all I get is an error message trying to add another phone number in SmartZone, CallManager, Call Screening - that then sends a report to Comcast with NO FIX - every time I try to access my second phone line in Call Manager for Call Screening.  very frustrating ... trying to block what I consider to be illegal solicitation from a credit card company repeatedly on both phone lines.  the offender changes phone numbers on some kind of rotation; but I'd like to block it after the first attempt.  it's the same message with one or another of two female voices saying "it's about your credit card account..."  here's the illegal solicitation number for today:  971-373-0141

Problem Solver

Re: error msg/non-functioning call screening

 




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I am an Retired Official Comcast Employee.
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Retired Comcast Employee.
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Thanks
-Keisha-
Regular Visitor

Re: error msg/non-functioning call screening

Im having the same problem,Please add me to the list of those with the call manager problem.

 

 

Thank you

Problem Solver

Re: error msg/non-functioning call screening




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
Problem Solver

Re: error msg/non-functioning call screening

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
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