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error SCC-0235

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error SCC-0235

When attempting voice on line, messagebox with an error message SCC-0235 appears and I cannot access the feature.

 

The messagebox also includes a button to report the condition but apparently doesn't work.

Cable Expert

Re: error SCC-0235

The Comcast Cares Team has been notified and will get the right people involved to get it fixed.

 

Watch this post and your email for updates from the team.  They work a normal office hours week, and can be more than a few days for a response due to backlogs.




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New Poster

Re: error SCC-0235

comcast id: doritbenami11

We get the same problem, we can't view voicemails on the computer, and we get an SCC-0235 error, with the following extra data:

The system is currently unable to complete your request. If this problem persists, please contact Customer Service [URL: http://www.comcastsupport.com/] with reference code: SCC-0235

method:GetVoiceInfoRequestmsg:unable to retrieve profile summary for: doritbenami11@comcast.net(cause detail:invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.]))code:voice.UNABLE_TO_RETRIEVE_PROFILE_SUMMARYdetail:soap:Sendertrace:com.zimbra.cs.voice.velodrome.VelodromeVoiceServiceException: unable to retrieve profile summary for: doritbenami11@comcast.net(cause detail:invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.])) ExceptionId:btpool0-10870:1309989000715:c4387ec97fbfb51d Code:voice.UNABLE_TO_RETRIEVE_PROFILE_SUMMARY at com.zimbra.cs.voice.velodrome.VelodromeVoiceServiceException.UNABLE_TO_RETRIEVE_PROFILE_SUMMARY(VelodromeVoiceServiceException.java:117) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.auth(VelodromeVoiceStore.java:94) at com.zimbra.cs.service.voice.GetVoiceInfo.processPhones(GetVoiceInfo.java:82) at com.zimbra.cs.service.voice.GetVoiceInfo.handle(GetVoiceInfo.java:56) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:413) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: com.zimbra.common.service.ServiceException: invalid request: (SSML auth failed, gateway message=[The subscriber with: phone number:: null has no cstVTNs attributes populated SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.] gateway reason=[SSML DVP LDAP get profile failed - The cstVTNs attribute is empty.]) ExceptionId:btpool0-10870:1309989000715:c4387ec97fbfb51d Code:service.INVALID_REQUEST at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:255) at com.zimbra.cs.voice.velodrome.authenticate.Authenticate.getResponseBody(Authenticate.java:206) at com.zimbra.cs.voice.velodrome.authenticate.Authenticate.parseResponse(Authenticate.java:72) at com.zimbra.cs.voice.velodrome.authenticate.Authenticate.invoke(Authenticate.java:66) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.auth(VelodromeVoiceStore.java:84) ... 35 more

 

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