Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








digital voice - Linksys Router

New Poster

digital voice - Linksys Router

I just had digital voice installed now my wireless linksys router which has been working for years keeps dropping connection and loosing it's ip address.  Any ideas?
Regular Contributor

Re: digital voice - Linksys Router

Hi kserembus,

Occasionally we have observed some interference between the eMTA and some wireless routers. This can show up in a number of different ways, including problems with call quality or the problems you have observed with your High-Speed Internet connection.

Fortunately, the fix is usually pretty easy: Just move the router away from the modem and the problem usually goes away.

If that fails to resolve the issue, try checking all of your network connections. You may also want to try connecting a computer directly to the back of your modem (don't forget to reset the modem whenever you change the device connected to it).

If you are still having internet connectivity problems at that point, please contact us for more assistance.

Thanks for the post!


Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation