caller id

[jjs3633]

I am not getting caller id on x1.I read on community forum that if you have an unlisted phone number this is the problem.

I called comcast and they said this is not any problem.I called three days ago and no solution has been found yet.

I have x1 triple play.

[geek46]

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jjs3633 wrote:

I am not getting caller id on x1.I read on community forum that if you have an unlisted phone number this is the problem.

I called comcast and they said this is not any problem.I called three days ago and no solution has been found yet.

I have x1 triple play.

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Call the X1 helpline @ 877-896-8678 or 888-739-1379 and ask the CSR to ensure that the CallerID Rate Code is entered in your account.  

Go into settings>>>>Preferences>>>>Notifications>>>> XFINITY Voice: ON

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The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.

[jjs3633]

The problem still has not been solved. I have been passed from one level person to another.My caller id is on and each teck. I talk

to says my problem should be resolved in twenty four hours. Every other possible solution has been checked by someone. The only

thing I can count on is my increasing monthley cable bill.

[geek46]

jjs3633,

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.

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The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.

[ComcastPhill]

Hi jjs3633, I did see some errors on my side that I corrected. Can you make sure Caller ID to TV is enabled on your cable box and retest? If you are still having issues I will escalate.

Thank you