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access to messages remotely, X99 from away does not work

New Poster

access to messages remotely, X99 from away does not work

Help on how to remotely access for my home messages from my cell phone.. I have tried *99 when my message comes on.

Do not know what to do.

Thankx


Accepted Solutions
Expert

Re: access to messages remotely, X99 from away does not work

To access voice mail from outside dial into your home phone and when the greeting is playing press #.  You only use *99 while you are in your home.

 

Full instructions are on page 12 on the manual HERE


All Replies
Silver Problem Solver

Re: access to messages remotely, X99 from away does not work

if you have xfinity voice you can do it right through the web by clicking the voice tab on top of this page. I assume you can do that since you posted this. 

 

 

If you dont want to do it that way, call your phone number when the greeting starts click the # symbol put in your passcode and there you go.

New Poster

Re: access to messages remotely, X99 from away does not work

hi,

I just tried your suggestion and it does no work!

New Poster

Re: access to messages remotely, X99 from away does not work

It works. Call your home phone number, hit the pound key and it will ask you for your 4 digit password that you set when you created your voice mail box.Smiley Happy

Silver Problem Solver

Re: access to messages remotely, X99 from away does not work

Hello,

You will have to setup a passcode.

Regular Visitor

Re: access to messages remotely, X99 from away does not work

I have tried to call in from my cell phone to my home with 99# and I do not know what to do.  Please advise me.  Thanks so much.

 

Avis

Expert

Re: access to messages remotely, X99 from away does not work

To access voice mail from outside dial into your home phone and when the greeting is playing press #.  You only use *99 while you are in your home.

 

Full instructions are on page 12 on the manual HERE

New Poster

Re: access to messages remotely, X99 from away does not work

Worked like a charm, thanks!