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Xfinity Voice and Porting over # from Vonage

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Xfinity Voice and Porting over # from Vonage

I signed up for Xfinity Triple Play in April and was told by Comcast my # would be ported over from Vonage. It would take a few days and I would be notified. I did received an email stating the changes had been made. I called Vonage and they said the # hadn't been ported over so I kept the # with them until today, when I cancelled. They still said it hadn't been ported over and I said just canel and I'll get a new # if I have to. I do have a dial tone to call out. However, when someone calls me, they get a message saying my # is not in service, which I assume is from cancelling with Vonage. Can you tell me if my # has been ported over by Comcast? If  not, what to do  next. Thank you.

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Service Expert

Re: Xfinity Voice and Porting over # from Vonage

KCH1,

 

The Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Xfinity Voice and Porting over # from Vonage

Hi KCH1, I am showing that you called in regarding this porting issue, and per notes look like they were able to help. Are you still needing assistance?

 

Thank you


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