Xfinity plant
Xfinity globe
Community Forum

Wrong name for caller ID

Frequent Visitor

Wrong name for caller ID

When I call my house or a house with Comcast my ATT cell phone show up as my wife's name. I have called ATT and they fixed it on their end but it still shows the wrong name on comcast caller IDs . I know this should be an easy fix as I have seen it posted in the past. Thank you.
Silver Problem Solver

Re: Wrong name for caller ID

Any Comcast customer can contact support to have Comcast investigate an incorrect inbound caller ID info.
New Poster

Re: Wrong name for caller ID

Had a similar problem.  My ATT cell comes up with some other person's name on Comcast.  I called ATT and my name is registered to the number.  I call Comcast / Xfinity and they said they fixed it, wrong.... it is still the same name.  Xfinity / Comcast will not pull an updated caller id list from the national database.  I am guessing they are lazy or it is too much trouble for them to update their database.  So Caller ID on Xfinity seems to be worthless.