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Will comcast to ever recognise my new voice modem?

Regular Visitor

Will comcast to ever recognise my new voice modem?

The ARRIS TG862 is mentioned by comcast as compatible for both voice and data.

I'm giving the ancient ubee voice modem back.

Support here "wait while we connect you with chat", the progress circle goes on forever. No chat ensues;.

How do I get Comcast to go "yeah, he's OK, hook him up."

The internet was a breeze, taking about 15 minutes.

Service Expert

Re: Will comcast to ever recognise my new voice mo


buddhaprince wrote:

The ARRIS TG862 is mentioned by comcast as compatible for both voice and data.

I'm giving the ancient ubee voice modem back.

Support here "wait while we connect you with chat", the progress circle goes on forever. No chat ensues;.

How do I get Comcast to go "yeah, he's OK, hook him up."

The internet was a breeze, taking about 15 minutes.


The fastest way is to call into Comcast @ 1-800-266-2278 or 1-800-934-6489 or use this link for online chat:  https://www.comcastsupport.com/ChatEntry/Protected.aspx


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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