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Why is Caller ID info wrong / old?

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Why is Caller ID info wrong / old?

We have Caller ID and at least in one specific instance the Caller ID Name is wrong (or old).  


When our son calls from his mobile phone the name comes up as his Ex Wifes name, so we don't answer it!


They have been divorced 1 year and our son said he has contacted Verizon and confirmed that his phone is ONLY in his name and his account is ONLY in his name ... meaning there is nothing to change on their end.  He said Verizon told him to have us contact Comcast / Xfinity to have them do an update on their Caller ID database.

(We have only been with Comcast / Xfinity less than 6 months, so not sure what would have been displayed prior to the divorce.)

No Spoofing going on here ... Who do we contact to get this changed ???

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