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WF 4720 fax receive problems with xfinity VM

New Poster

WF 4720 fax receive problems with xfinity VM

I have an all-in-one fax/printer/scanner Epson WF 4720 and xfinity voice and VM. The printer is plugged into the wall phone jack and the printer is connected to a phone.  I can send faxes but, when set on AUTO receive and the VM set at 4 rings and the fax set at 5 rings, the incoming fax is picked up and recorded on the VM and does not get to the unit to be received as a fax.  the phone and VM seem to be working normaly

 

Please advise.

Silver Problem Solver

Re: WF 4720 fax receive problems with xfinity VM

To receive a fax, set to less than 4 rings.

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