Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








WF 4720 fax receive problems with xfinity VM

New Poster

WF 4720 fax receive problems with xfinity VM

I have an all-in-one fax/printer/scanner Epson WF 4720 and xfinity voice and VM. The printer is plugged into the wall phone jack and the printer is connected to a phone.  I can send faxes but, when set on AUTO receive and the VM set at 4 rings and the fax set at 5 rings, the incoming fax is picked up and recorded on the VM and does not get to the unit to be received as a fax.  the phone and VM seem to be working normaly


Please advise.

Silver Problem Solver

Re: WF 4720 fax receive problems with xfinity VM

To receive a fax, set to less than 4 rings.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation