Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Voicemail wont playback on computer

New Poster

Voicemail wont playback on computer

Whenever I attempt to play my messages the counter goes to 00:00 when it displayed the actual message time before I clicked on play. The dial tone is also indicating I have a message when I don't.


Re: Voicemail wont playback on computer

Depending on your internet browser of choice, you usually have to download a plugin to get them to play directly from Xfinity Connect (or Smartzone if that's more familiar). I know with Firefox I had to download Quicktime to get it work, but if I recall correctly you can download the voicemail file to your hard drive then open the downloaded file with Windows Media Player in order to play it. I could be wrong as I'm operating from memory though. Not sure if this addresses your issue, but thought I'd give it a stab.


Re: Voicemail wont playback on computer

I have Firefox and I get my voice messages just fine.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 0 kudos
  • 3 in conversation