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Voicemail Totally Broken

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Voicemail Totally Broken

Voicemail completely broken for weeks now. It started when for no apparent reason when I went to retrieve voicemail messages by way of handset, and it locked me out saying I need to change my pin number. So I went online and changed the pin. Even then it did not work. Days later it mysteriously came back to life. Then I discovered none of the online features that used to work via xfinity connect like listening to voicemail online and having readable voicemail sent to my email worked. In fact the tab/link for "VOICEMAIL" online is completely gone! Even though I have the settings set to send a readable voicemail to my email, after leaving many test messages, nothing gets sent. But then I figured out that even though I was leaving test messages and hanging up, none of the test messages were even being saved or recorded!

Then the kicker which is just about putting me out of business because I have all my business calls forwarded to my home phone, is that nobody can even leave a voicemail for me. What they get after pressing 1 and approve the message, and then # to send the message is "PLEASE TRY AGAIN LATER, THE SYSTEM IS UNAVAILABLE".

 

After (6) calls to Comcast technical support since January 3, 2015, (3) trouble tickets, and (1) they closed and said was fixed when they didn't fix a dam thing . . . I guess I am pretty much out of luck and quite upset. How about the rest of you out there? Will Comcast bother to fix your service, or just close your ticket and say they did leaving you in the lurch?

Now out of desperation, I just called my brother who is also a Comcast customer with the same service I have, and who lives in a completely different geographic area than I, and he reports that his voicemail is working properly. So apparently the failures are not system wide.

Does anyone have any ideas how to fix this problem . . . without voicemail I am hosed!

New Poster

Re: Voicemail Totally Broken

It's had similar problems for years but has gotten worse lately. I just called tech support and they arrogantly said "yeah, it's broken - 'engineering' hasn't told us when and if they're going to fix it". In other words, "drop dead - we don't care".

 

Two workarounds I've had some success with:

 

1) call your comcast line from a cell phone - sometimes this works (note that in my case, even if my landline thinks I have a message, it won't accept my pin - although the same pin works from the cell)

 

2) go to the online version of voicemail and use that for your answering machine.

 

Basically the whole broken dial tone thing we've gotten used to is broken and they don't care.

New Poster

Re: Voicemail Totally Broken

I am not having problems with Voicemail but I am with Text Messaging.  It happens all the time.  It just stops working!  "Free" huh?  If it doesn't work what good is it.  Cannot fix it.  Very frustrating.

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