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Voice mailbox not showing up in http://vmail.connect.comcast.net/voice/

New Poster

Voice mailbox not showing up in http://vmail.connect.comcast.net/voice/

I originally had another phone number associated with my Xfinity Voice account and at that time when going to the "Voice" feature on Xfinity Voice web app (http://vmail.connect.comcast.net/voice/) I would see links to view lists of "Voicemails", "Missed Calls", "Answered Calls" and "Placed Calls".  In addition, there was a "Delete" button above the list of phone numbers that one could click on to delete any phone numbers one had selected from one of the "Voicemails", "Missed Calls", "Answered Calls" and "Placed Calls" lists.


Last week, I called Xfinity and requested that my Verizon phone number be ported over to Xfinity Voice to replace my current Xfinity Voice number.  Since this work was completed I am no longer able to see the "Voicemails" list in the on Xfinity Voice web app (http://vmail.connect.comcast.net/voice/).  The "Missed Calls", "Answered Calls" and "Placed Calls" lists are all present.  In addition, there is no longer a "Delete" button so there is NO way to manage the long list of phone numbers that are showing up in the "Missed Calls", "Answered Calls" and "Placed Calls" lists.


So, I called "Customer Support" yesterday, only to be told by a representative, that to fix this issue I would have to allow a technician to access MY PERSONAL XFINITY account and that I would have to grant them permission to change my password so they could get into my account.  This is MY account where I have emails (and other faily members have email accounts) that might contain links to reset passwords on banking systems, private messages related to health care, etc.  In this day and age I can NOT believe that Xfinity/Comcast expects people to allow them to access their personal accounts in order to troubleshoot and resolve issues.  I am Web IT Security Engineer and there is no way I am allowing any unknown technician to access my personal account.  This is why databases and identity directory products have ADMINISTRATIVE accounts!  So that administrators can manage the data and configurations without actually having to ask users if they can login to their personal accounts.


It is unfathomable to me, in this day and age, with all the security breaches occuring, that a company whose business IS the internet is still in the DARK ages when it comes to privacy and security of their clients' personal data; so much so that they need to ask clients to allow them to access their personal accounts in order to resolve issues.  If they need to login to my account on comcast.net in order to "fix" an issue, then they can as easily walk ME through the steps to do the same because I can see and do everything they can see and do.  Plus, this method will not compromise the privacy and security of MY personal information!


I also can't get to ANY voicemails on ANY of the iPhone or iPad Xfinity Connect apps so that tells me those apps aren't ready for "primetime", either.  And, this was true even before I ported my phone number over from Verizon.


I have given up, after speaking to a Comcast supervisor, yesterday, on getting this issue resolved because I refuse to allow any random technician access to my account.  I am posting this message here so that others can be made aware of the fact that Xfinity/Comcast still has practices that show they don't have a concern about the privacy or security of you personal data.


I will be finding the appropriate place on comcast.net to express my outrage to the "higher ups" at Comcast, as well as, public forums on the internet so that persons who do not read these forums but are Comcast customers can be made aware of this practice which I feel is a breach of trust by Comcast with its customers.


I'll be interested to see if this post actually gets posted on this forum.

New Poster

Re: Voice mailbox not showing up in http://vmail.connect.comcast.net/voice/

I'm having exactly the same problem described above. Ported existing number, new number assigned about days and days of phone time with Comcast trying to accomplish that, and now no online access to voicemail, and system is not allowing me to set up a voice mailbox in the Comcast system. 


Are you growing too fast to provide adequate service to your customers, Comcast? Shouldn't all these steps be part of the one process when a customer changes an account?


New Poster

Re: Voice mailbox not showing up in http://vmail.connect.comcast.net/voice/

I should state that I do get voicemails on my on phone.  And, interestingly enough, the email notification of voicemails is also working, which I set up through my voice preferences.  However, I can't see these same voicemails through the Voice web app mailbox.

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