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Voice mail not available in SmartZone

New Poster

Voice mail not available in SmartZone

I am not able to access voice mail in SmartZone. I'm am not seeing any error messages other than "Voice mail is not available but you can still access call logs and calling management features in the call manager preferences."

Cable Expert

Re: Voice mail not available in SmartZone

The Comcast Cares Team has been notified and will get your issue corrected.

 

Watch this post and your email for updates from the team during the business week.




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Retired Administrator

Re: Voice mail not available in SmartZone

I've gotten this escalated via ticket CR242776862. Someone with our tech ops team will be circling back to you.

Just 'Dete'
Retired Help Forums Admin



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New Poster

Re: Voice mail not available in SmartZone

Thanks, Detreon!

Contributor

Re: Voice mail not available in SmartZone

I have exactly the same problem described by this user. I have an open ticket CR252544560. Could you please add a note to my tech of the solution?

 

I have spent too much time with support. None seem to know what to do.

Cable Expert

Re: Voice mail not available in SmartZone

Detron is gone, if you want help, start a completly new post with details.




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Contributor

Re: Voice mail not available in SmartZone

I'm a computer tech, and one of the first things that is taught is to document all solutions. Comcast doesn't do this? It surely makes life easier.

 

I guess I'll just wait for the tech's phone call.

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