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Voice crackling

New Poster

Voice crackling

Called to my Comcast digital voice home line from another phone - My voice was coming through with no problems, but I was hearing very badly the person answering to me. The voice was "jumping" between syllables - so it was sort of like hearing some "packets" coming through and missing the others.
I know that one of my computers at home was downloading a large file via FTP at that time. Once download has completed the problem seemingly went away.
Should I expect such problem always while using FTP? Are there ways to investigate and resolve the issue? 
Regular Contributor

Re: Voice crackling

You shouldn't have that problem at all.  I would try resetting the eMTA.  CDV is a not like other VoIP providers it works independently of your HSI connection.  That's why some times you can have HSI but no CDV or vice versa.  I have had the crackly noise before every so often and reset the modem.
I would try resetting it then try a FTP again.  If it is still doing it I would open up a ticket to have comcast look at your account and modem.
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