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why am I paying for a feature I can't use any longer?
...You're not. There is no charge for CID or CW. Other customers choose to remove them, and they do not get a discount on the bill.
There is no charge for CID or CW. It may be included, but customers who choose to remove it do not get a discount on their bill. If you look at your bill, it does not say CID or CW with a charge next to it.
Comcast is one of the worst internet service providers I EVER experienced . 10 to 20 ( not kidding) times I’m forced to connect /reconnect modem cables on a daily basis just so I can check my emails etc !
I even made a movie about it which will be posted on You Tube once I gather more info .
When I call their “award winning” costumer service all they do is send yet another technician only to find out when he leaves the internet is , yet again ,hardly working. How can company ignore lie and manipulate millions of its costumers knowing very well the Comcast Internet System lacks behind is beyong any human comprehension . I mean millions experience what I do yet no one cares . They only care about the $$$.
...And you're missing my point. You're not being ripped off. A free service is not working. You are not paying for it. I don't know how many times you want me to say this. If it's not working then contact support as these are customer to customer message boards.
John3758 wrote: There is no charge for CID or CW. ...
There's no charge on my bill for the Crystal Palace in Philly. Does that mean I didn't pay for it? Pretty sure I did!
"Not on the bill" != "free".
Edit to add: Whatever your investment in Comcast might be, the Help Forums are not an appropriate place to defend it.
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