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Unansawered questions re new phone service

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emklauba49
New Poster
‎04-10-2012 10:25 AM
‎04-10-2012 10:25 AM

Unansawered questions re new phone service

Just signed up for Xfinity Unlimited Online Exclusive phone service. Your rep closed the chat session before I got my questions answered.  Installation appt. scheduled for 4/13/12. Do I need to have a phone here for him to install or will technician be bringing me a phone?

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Queen-Evie
Service Expert
‎04-10-2012 10:39 AM
‎04-10-2012 10:39 AM

Re: Unansawered questions re new phone service

You have to provide the phone.




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shuck1
Contributor
‎04-13-2012 11:08 AM
‎04-13-2012 11:08 AM

Re: Unansawered questions re new phone service

It would be in your best intreset to have a phone on site. Some technicians are instructed to not do the install if you do not have a working phone at the install.

 

Now if you ordered a phone with the service you will not need a phone on site due to the fact that the installer will be bringing you one. Working for comcast for many years i would make sure you had a phone just in case 

 

 

-CS

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