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Unable to Access Voice Mail Preferences

New Poster

Unable to Access Voice Mail Preferences

I received an email stating that I could configure my voice mail preferences to send an email when I receive a voice mail.  However, I followed the directions to update it only to find that my preferences are all gray, so I am unable to change anything for Voice Mail.  It tells me Voice Mail is not available.

 

Problem Solver

Re: Unable to Access Voice Mail Preferences




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
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Thanks
-Keisha-
New Poster

Re: Unable to Access Voice Mail Preferences

I have this same problem. What gives
Problem Solver

Re: Unable to Access Voice Mail Preferences

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
New Poster

Re: Unable to Access Voice Mail Preferences

I am trying to setup to get emails of my voice mail.  These are the instructions I am trying to follow:

 

Switch on Readable Voicemail today - it's easy!

 

Sign in to XFINITY Connect

 

Click on the Email button

 

Click on the Preferences tab in the top navigation bar

 

Click 'Notifications' from the Preferences box on the left

 

Input your email address into the email notification box

 

Check 'Send transcripts via email'

Get Started Now!

 

I can signin ok. I can select email.  But on the email screen I do not have a preference tab in the top navigation bar.  I do have a preference option at the bottom of the list of emails.  When I select that preference option, there is no notification tab or option screen I am sent to.

 

Thanks for the assist.  Danny

Problem Solver

Re: Unable to Access Voice Mail Preferences

 

Enable Readable Voicemail

  1. Go to the Preferences tab
  2. Click Notifications Under the the Call Manager Sub-tab
  3. Either fill in an email address manually or select an email address from the drop down menu - this feature allows you to select up to 25 different email addresses to notify
  4. Click Add
  5. Select 'Send transcripts via email'
  6. Click Save




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
New Poster

Re: Unable to Access Voice Mail Preferences

I am having problem accessing readable voice mail  All I get is "a network service error has occurred" when I hit notifications under call manager.  How do I get this service going?  Thanks.

New Poster

Re: Unable to Access Voice Mail Preferences

I was having this same problem (the email instructions weren't accurate).  I followed the steps in THIS post and now Voicemail to Email works.  Thanks for the details!!

New Poster

Re: Unable to Access Voice Mail Preferences

I have done EXACTLY what the above post said to do and can not get it to work.  As soon as I hit "notifications" the error comes forth saying "network service error has occurred".  I can go no further.

New Poster

Re: Unable to Access Voice Mail Preferences

I tried again today as I do everyday and I still get the same error message.  When I select Notifications, the options are still grey and unavailable.

Problem Solver

Re: Unable to Access Voice Mail Preferences

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
Problem Solver

Re: Unable to Access Voice Mail Preferences

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
New Poster

Re: Unable to Access Voice Mail Preferences

Perhaps it is just not yet  available in our area.

Frequent Visitor

Re: Unable to Access Voice Mail Preferences

I have tried many times over the past few weeks to change my voicemail settilngs to allow for email transcripts, but get network error message every time.  I always send the error report, but I still find myself unable to edit these settings.

 

It is increasingly frustrating to have Comcast advertise so many features that I do not have available.

 

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