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Terrible experience with CDV

Frequent Visitor

Terrible experience with CDV

I switched to triple play, previously had AT&T for phone and worked fine with adt. Got the triple play, tried to save $20 a month and use comcast instead of AT&T for phone.

Tech came out cut a bunch of wires, adt didn't work, he said oh call adt it's their problem. Although it worked fine before. Adt wanted to charge me $200 to come look at it.

I decided to switch back to AT&T for the phone as this hassle wasn't worth $20 a month. Called comcast out to put the wires back how they were and was told they can't touch AT&T wires (but they did when they cut them to install comcast!)

Att came out and reconnected my adt. So now I have adt on AT&T line and the rest of my jacks on comcast line. Two lines. Two bills. Two numbers. Finally talked to a comcast rep that said a tech will be out tomorrow to fix it at no charge. I hope that's the case. I'm already in the middle of a billing nightmare with them. So far dealing with comcast has been a terrible experience. I like the product, but customer service and billing are terrible.
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