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Telephone service is out.

Frequent Visitor

Telephone service is out.

April 25, 2011

 

Got up this morning and telephone does not work.   No dial tone.

 

(I am leaving the house and won't return until around dinner time so if you actually need to get into my home, you will need to wait until then).     If you can repair from your location, or if you can repair from outside the home.......come on down!

 

You can leave a message for me by e-mail or (who knows, maybe voice mail).

 

Thank you.

 

LaVerne

Cable Expert

Re: Telephone service is out.

Sorry, the forums are not the help desk, but a community where other subscribers help others.

 

What we can offer here is to first start by pressing the indented reset button on the eMTA phone adapter to reset the eMTA.  After it resets, then try a known good wired phone directly connected to the L1/L2 jack on the eMTA.

 

If that doesn't help any, then you will need to call Comcast support, tweet to @comcastcares or do a online chat.

 

I have to assume that your internet is still working.




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Frequent Visitor

Re: Telephone service is out.

leaving house now.  Will try your suggestion(s) when I return .     Thank you for the quick reply.

LaVerne

New Poster

Re: Telephone service is out.

Don't feel bad. I've been having this problem for over a month now. My cordless phone is connected directly to the comcast interface. All day today I've had no dial tone. Couldn't make  or recieve calls on that phone. However, my Vonage line has been trouble free for over 4years now. I even bought new phone...but didn't cure the problem. Wife just checked phone and it's now working. I suppose it works when it wants to? 

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