No matter what Toll-Free number I dial (including Comcast's own toll free number) all I get is the 3 tones and "Your call cannot be completed as dialed. Please check the number and dial again"..
Below is the transcript from the CHAT I had with Myles (nice person). Myles indicate that this outage is being caused by an "Upgrade" ((Very poor planning if it truly is)) -
What kind of stories are the rest of you hearing?
Regards - Randy
user Randy_ has entered room
I cannot dial any toll free numbers. I get the message - Your call cannot be completed as dialed. Please check the number and try again.
analyst Myles has entered room
Hello Randy_, Thank you for contacting Comcast Live Chat Support. My name is Myles. Please give me one moment to review your information.
I am here to provide you with the best customer service. I will be delighted to assist you with your concern. By the way, how are you doing today?
fine other than I cannot call out on toll free numbers and I need to for my job.
I understand. I apologize for the in convenience this has caused you Randy. May I ask when did this problem start?
I have been trying for the last 30 minutes to get on my conference call for work and I cannot. I just tried a local number and it works fine.
I see. Could you please try your conference call again for me Randy and to check for that last time.
Same thing.. Ge tthe three tones and the message :: I cannot dial any toll free numbers. I get the message - Your call cannot be completed as dialed. Please check the number and try again.
I even tried the 1-888-COMCAST number and it does not work
I see. Could I have your comcast account number please so that I could pull up your account and check what is that problem.
I don't have my account number handy - can you get it from my home phone? 1-612-999-9999? Otherwise I'll go digging through my mail to get the acct number for you if you need it.
That is okay Randy. Can I have the account number's full name and address instead please.
Thank you so much for that information.
Please give me 3 minutes to check on that Randy.
okay - thank you
I do apologize for the inconvenience Randy. I just verified that currently Comcast is undergoing system maintenance. I can assure you that there is nothing wrong with your phone line. We appreciate if you would bear with us on this. We are doing this to provide the best service to you and other Comcast subscribers. This will not take long. I can see it in our database that it is scheduled to be fixed within this day. I am sure it will be fixed a few hours from now.
System Maintenance during a weekday? Sounds unlikely to me - but I'm sure that's what they are telling you to say. I manage a very large data warehouse complex with thousands of users and maintenance windows are scheduled far in advance.. I am not at all happy with this. This is the first time that Comcast digital voice has let me down.
It is actually an upgrade Randy. I am sure that this would be really helpful. I am so sorry for the inconvenience.
Can you give me any more specifics about this upgrade? Or was this upgrade triggered by a failure?
I could not really give you the specifics about the upgrade Randy since my system does not have that information. However, this upgrade will surely not take long.
I will need to use my Cell Phone for my calls today and that will be expensive since I don't have a lot of mninutes on my plan. Will this upgrade impact connectivity to the Internet? Also - I know this is not your fault so I;m not unhappy with you - just unhappy with the project manager at Comcast that has exceptionally poor planning skills.
I totally understand Randy. I am sorry for the trouble. I assure you that I have taken note of this issue and has tagged this on your account. I assure you that if this issue of your still exists by then on, the next representative could give a ticket to investigate this.
Thank you Myles. I hope this is resolved soon. Will there be any email notification sent out when the maintenance is complete? If not - there should be... Thanks again for your help in looking into this.
Thank you too for being patient with me Randy. Not all people could be this gracious and professional when having this kind of problem.
By the way, Happy New Year to you and your family.
Thank you and the same to you...
Please do answer a quick survey for me after the chat by clicking the 'END SESSION' button. I would really appreciate if you will. That would really mean a lot to me. Thank you so much!
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