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T V

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T V

At one time I could see telephone numbers on the T V screen when the phone rang.  That is no longer true.

What can I do to fix that??

Service Expert

Re: T V


mgriffith411 wrote:

At one time I could see telephone numbers on the T V screen when the phone rang.  That is no longer true.

What can I do to fix that??


hi, I moved your post to the telephone features area of the forum.




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Service Expert

Re: T V


mgriffith411 wrote:

At one time I could see telephone numbers on the T V screen when the phone rang.  That is no longer true.

What can I do to fix that??


See this link for the X1 platform:  https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/

 

And this link for Legacy cable:  https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/

 

If neither of the above restores your CallerID, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about your account codes.




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