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Message Edited by newbie2cc on 01-12-200707:22 PM
I apologize for the problems you were having with your installation. Your diagnosis of the problem was correct: there were provisioning issues with account, but they should have been resolved now so if you have disconnected the Verizon service once more and reconnected the modem everything should be working properly.
I would like to thank you for bringing this issue to our attention. We are continually working to improve our provisioning quality control procedures to prevent issues like this from happening and I will ensure that your particular complaint is brought to the attention of the right person.
Although it sounds like you are experienced with this kind of work, if you have not reconnected the modem and are at all uncomfortable connecting things up again, please contact me and I will make the arrangements for another technician to come out to your home.
I also did some investigation on your high-speed internet service and it looks like everything should be working fine. If you are continuing to have problems in that department, please call 1-800-COMCAST (1-800-266-2278) and a High-Speed Internet representative will assist you.
Thanks for the post!
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