Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,825

members

1,535

online

36,478

topics

Top

SCC-0302 error, unable to get voicemail online

ANSWERED
Frequent Visitor

SCC-0302 error, unable to get voicemail online

I cannot access my voicemail or other voice settings online. I have received error code SCC-0302, a message that my voicemail is temporarily unavailable, or spinning dots on the website and nothing ever loads.

 

I am also not able to use any of the voice features from the iPhone/iPad app.

 

Also, the Caller ID is not coming up on my TV screen when a call comes in.

 

My number was just ported yesterday (19 January 2012), and it seems like maybe the setup was not completed or done correctly.

 

Luckily, I am able to get to my voicemail through the phone itself, but I would like to be able to access this information online.

 

 

Accepted Solution

Re: SCC-0302 error, unable to get voicemail online

This issue has been resolved by Comcast support. Thanks!
View answer in context
Frequent Visitor

Re: SCC-0302 error, unable to get voicemail online

Follow-up: I also phoned in and got a ticket escalated, CR296754309.

Frequent Visitor

Re: SCC-0302 error, unable to get voicemail online

This issue has been resolved by Comcast support. Thanks!
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 1436 views
  • 0 kudos
  • 1 in conversation