Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Recurring problem calling Hong Kong mobile phones

New Poster

Recurring problem calling Hong Kong mobile phones

We have a Recurring issue that Comcast does not seem to be able to solve permanently.  Every few weeks (~4) our phone will stop being able to call Hong Kong Mobile number, which happens to all start with 9.  E.g. 011-852-9xxx-xxxx.  The traffic simply got stuck in North American network, never able to hit Hong Kong.  Everytime we had to wait for a Network Engineer to contact us to resolve it, only to see if happens again 3-4 weeks later.  This is very, very frustrating and not sure why a long-term solution cannot be found!??

Tags (1)
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation