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Re: Phone not working for days

Regular Visitor

Re: Phone not working for days

Cannot receive calls because the phone rings only once then cuts off.  Sometimes the call goes directly to vm and also cuts off.  Caller i.d. and voicemail doesn't work.  I am also being billed for service I do not use or need.   Customer services I fine is not helpful and needs improvement.  The billing is also much too much for the phone service.

Service Expert

Re: Phone not working for days

ladysure,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Administrator
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Re: Phone not working for days

ladysure, I am able to see that your phone is showing active without problems from our end. I did see an issue with the caller ID and I enabled this for you and should be working now. Now do you have the phone directly connected to the modem or does it go to your phone wall jack? This type of issue can happen when there is a short in the inside wiring. -FC 



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Regular Visitor

Re: Phone not working for days

Yes. The phone is directly connected to the modem.

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