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Random Call Dropping

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Random Call Dropping



I have intermittent drops - especially when I am on longer phone calls.  This makes impossible for me to get any type of productive work from home.  In other words, you are costing me money.


Ok - it's not that bad, but I am very annoyed all the same.  I have read some of the older posts, and here is the signal information you usually request:



DCID Freq Power SNR Modulation Octets Corrected Uncorrectable
Downstream 1 1 573.00 MHz -3.71 dBmV 36.84 dB 256QAM 4046537426 2 0
Downstream 2 2 579.00 MHz -3.56 dBmV 37.09 dB 256QAM 2798169512 198116 40750
Downstream 3 7 609.00 MHz -5.23 dBmV 37.09 dB 256QAM 2854068590 2620 7084
Downstream 4 8 615.00 MHz -4.88 dBmV 37.36 dB 256QAM 2824707770 2540 5905

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 9 34.80 MHz 46.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

System Uptime: 41 d: 6 h: 03 m
Computers Detected: staticCPE(1), dynamicCPE(1)
CM Status: Telephony-Reg Complete
Time and Date: Thu 2012-04-19 16:12:18

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:1D:CE:66:0B:9E
CABLE Enabled Up ----- 00:1D:CE:66:0B:9F
MTA Pass Up ----- 00:1D:CE:66:0B:A0


Hardware Information
System: ARRIS DOCSIS 3.0 / PacketCable 1.5 Touchstone Telephony Modem
VENDOR: Arris Interactive, L.L.C.
SW_REV: 7.4.63A
Serial Number: B3XBPG4BN383359
Battery Charger FW Rev: 02.30

Firmware Build and Revisions
Firmware Name: TS070463A_011312_MODEL_7_8
Firmware Build Time: Fri Jan 13 19:51:50 EST 2012


Please help, you are killing my mobile phone minutes.



Re: Random Call Dropping



I had the same problem for over a year.  What I found out was that it was not Comcast but rahter my Uniden base phone system.  I have changed the phones and everything is working fine.


"I was using a Uniden D1680-4 and when I checked reviews I found that that model was noted for dropping calls.  I think it had something to do with the ECO on it.  Uniden had a fix which I tried but it didn't fix.  I went back to my old Uniden system without the ECO setting on it and the phone has been fine since."


I have since replaced the old Uniden with a Panasonic and all is still good.



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