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Random Call Dropping

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Random Call Dropping

Hello,

 

I have intermittent drops - especially when I am on longer phone calls.  This makes impossible for me to get any type of productive work from home.  In other words, you are costing me money.

 

Ok - it's not that bad, but I am very annoyed all the same.  I have read some of the older posts, and here is the signal information you usually request:

 

Downstream

DCID Freq Power SNR Modulation Octets Corrected Uncorrectable
Downstream 1 1 573.00 MHz -3.71 dBmV 36.84 dB 256QAM 4046537426 2 0
Downstream 2 2 579.00 MHz -3.56 dBmV 37.09 dB 256QAM 2798169512 198116 40750
Downstream 3 7 609.00 MHz -5.23 dBmV 37.09 dB 256QAM 2854068590 2620 7084
Downstream 4 8 615.00 MHz -4.88 dBmV 37.36 dB 256QAM 2824707770 2540 5905

Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 9 34.80 MHz 46.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

Status
System Uptime: 41 d: 6 h: 03 m
Computers Detected: staticCPE(1), dynamicCPE(1)
CM Status: Telephony-Reg Complete
Time and Date: Thu 2012-04-19 16:12:18

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Enabled Up 100(Full) 00:1D:CE:66:0B:9E
CABLE Enabled Up ----- 00:1D:CE:66:0B:9F
MTA Pass Up ----- 00:1D:CE:66:0B:A0

 

Hardware Information
System: ARRIS DOCSIS 3.0 / PacketCable 1.5 Touchstone Telephony Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.4.63A
MODEL: TM722G
Serial Number: B3XBPG4BN383359
Battery Charger FW Rev: 02.30

Options:
Firmware Build and Revisions
Firmware Name: TS070463A_011312_MODEL_7_8
Firmware Build Time: Fri Jan 13 19:51:50 EST 2012

 

Please help, you are killing my mobile phone minutes.

 

Contributor

Re: Random Call Dropping

Hi,

 

I had the same problem for over a year.  What I found out was that it was not Comcast but rahter my Uniden base phone system.  I have changed the phones and everything is working fine.

 

"I was using a Uniden D1680-4 and when I checked reviews I found that that model was noted for dropping calls.  I think it had something to do with the ECO on it.  Uniden had a fix which I tried but it didn't fix.  I went back to my old Uniden system without the ECO setting on it and the phone has been fine since."

 

I have since replaced the old Uniden with a Panasonic and all is still good.

 

Joel