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Problems Porting Telephone to Comcast

Regular Visitor

Problems Porting Telephone to Comcast

I am having an issue porting my phone service from AT&T to Comcast. 

 

I have been having the same issue since Comcast installed the phone 2 weeks ago.  I have spent several hours on the phone and chatting with tech support.  I have even had tech reps try to solve my problem before I explained it to them.  After two weeks my patiences is starting to wear thin with Comcast Tech Support as I am now on my fourth "ticket" for the same problem. Tech support informed me to call sales and they can send me to the "porting dept" and they can help me.  So I called sales.  She said there is no porting depart and openned another ticket.  What good are tickets if no one ever works them?

 

Here is the issue:  My home phone works, I can make call on it and I can receive SOME calls on it.  I can receive long distance calls or calls from cell phones.  I can NOT receive calls from land lines in our locaal area.  The caller gets a recording that the phone has been disconnected or no-longer in service.

 

Does anyone have the phone number for the porting dept or know how to resolve my phone issues?

Cable Expert

Re: Problems Porting Telephone to Comcast

The Comcast Cares Team has been notified and will get the right people on it.

 

Watch this post and your email for updates from the team, who work during the business week.




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Regular Visitor

Re: Problems Porting Telephone to Comcast

They closed another ticket without it working AGAIN.

 

Will they ever get it working correctly?  If so how long should it take?  Why can't I talk to someone doing the work instead of customer "let me enter a new ticket" service.  It has been over two weeks now.

Regular Visitor

Re: Problems Porting Telephone to Comcast

Just an update, today starts 3 weeks.  After I posted the original complaint online, I did receive a call from someone asking about my problem.  But I have had no other communication with the tech support department.

 

I have been told by customer support to expect a call to update me on the progress but needless to say they didn't call.  I called again this morning to request an update but they just added a note to the ticket asking the tier 2 support to give me an update.

 

Is there a support number other than the standard support line becasue I do not seem to be getting any movement on resolving my issues.

 

Thanks.

Cable Expert

Re: Problems Porting Telephone to Comcast

There are no other numbers to call.

 

You can email to we_can_help@comcast.com and the Comcast Cares Team can get in touch with the right people to see what's going on.




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Valued Contributor

Re: Problems Porting Telephone to Comcast

We are still working on the issue

Steve


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