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Problem with new Comcast voice modem

Regular Visitor

Problem with new Comcast voice modem

I decided to use Comcast for my voice service and I just had the UBEE DVM3203B modem installed.  I have a 2-line phone and for some reason when a call comes in to line 1, the light for line two also blinks.  The call, however, can only be answered on line 1. I checked the modem diagnostics and on line 2 the MTA diagnostics failed something called Incorrect Line Voltage Detection. I had the original technician come back the afternoon and he checked out and lines and said the Comcast stuff was fine and it most be something in my phone.  I also have a second two line phone and it works fine.  When I move my problem phone to a different jack it still works incorrectly. I can call the second line with no problem and it lights correctly.  The phone is an AT&T ML 17939 two line phone with answering system.  Any suggestions?

Expert

Re: Problem with new Comcast voice modem

I'd say it's the phone, replace it.

Regular Visitor

Re: Problem with new Comcast voice modem

Anyone know of a two-line phone with digital answering system that works with Comcast CDV?

New Poster

Re: Problem with new Comcast voice modem

i use the vtech dect6